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Complaints Procedure

Complaints Policy

All members of staff of Rosien Dental Practice try to ensure that our patients are pleased with their experience in our practice. Although every effort is made to ensure patient satisfaction, there may be times when you are not happy with the service you have received. With this in mind, we operate a formal complaints procedure. If you are unhappy with any aspect of your visit to our practice, we would appreciate it if you let us know. It is only through receiving feedback from our patients that we can effectively address any issues or concerns.

Procedure for making a complaint

Complaints may be made in writing and sent by email or letter. 


All complaints will be recorded.


Written acknowledgement of your complaint will be sent to you within 7 working days. Your complaint will be investigated by the Practice Manager. We may need to ask you to attend the practice for a meeting in order to fully investigate your complaint. We aim to complete our investigations within 14 working days. Following our investigations, we will provide you with a written explanation and proposals for the resolution. If we anticipate any delay in resolving your complaint, we will keep you informed on the progress of your complaint. If you are not satisfied with the explanation provided to you, you may contact the IOM Health Services at the following address:

Department of Health and Social Care, Crookall House, Demense road, Douglas, IM1 3QA tel 01624 642608

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